So that we're not giving them a really indepth reading which massively reduces the chance of them buying from us.

We should be able to decline clients if after seeing or reading their details for a video. I can immediately tell that no matter what answer I give them they are still going to be angry at life and you leave me a bad review. There should be an accept or decline button, and on Purple Ocean and they can send the client something like “reader is unavailable at this time please choose another reader“.

This should be the readers’ choice how much they want to give as a bonus. Not purple Ocean limiting the client. The client may be very appreciative for the help they were given amd want to hive a generous bonus. This was my situation today. My reader helped me significantly and I could only tip her $10. That’s not fair.

Lots of times we are unable to clarify something’s to clients as the message box gets expired, other times clients abuse the message box by keep sending messages. Advisors should be able to close the message box or atleast the message box should be limited to two message max and then close up on its own.

Eliminate option for leaving negative reviews. Of course it is an opinion. I have had a few come back apologizing realizing I was right in helping them. When they are going through changes some only want to hear what they want to hear. I come from integrity. I believe if you have nothing positive to say then just say thank you. We put a lot of energy in helping others. We deserve love and respect.

Many people ask more in the messages after we send the 3 minute reading / reply. In one this week I had 141 back and forth in answer to 3 3 minute sale readings. If we ignore these we often get negative feedback. I always reply so as to keep negative to a minimum. If the system limited the number of times a client can message back I am sure it would help us. Sometimes you are answering for a full 24 hours after the original $5 order.

Tip/bonus should not have a deducted fee as the same amount as a read.

It is different if a bonus comes from an advisor as a thank you, like a 1 question reading, it builds up repeat clientele, as we all know some people will take advantage so it can be limited to 1 per client every 6 months or something and 2 per client for the ones that pay monthly membership. I think we can all afford a min of our time to please a client that spends money and I'm sure it will also generate more positive reviews than negative.

I think email readings would be a great addition to services offered. We could deliver the readings within 24 hours, and have them be a certain minimum length. If actual emails would be too hard, it could be a variation on chat, so it's not live, but still a longer written reading .

Clients shouldn’t be allowed to change the review so many times within the two week duration. I’ve had so many clients manipulate the rating system

Hi, I have been receiving requests from clients who have clearly not read my descriptions of my services, and go ahead and make an order and are not pleased with my response, because of their neglect to read what I offer.

add the option to mark if predictions came true with no time limit. readers make predictions for months to come and its impossible to update due to the limited time of review update.. and its the actual accuracy..