Average response time
Almost every single one of my readings from readers who have, for example, a 6 hour average response time have been completed in 24 hours in the past few months.
I know that this is the accepted time limit, I have no issues with that whatsoever! I just think that it's a bit misleading as these readers have been on the site for quite a while and now take a lot longer to respond than they did before, but it seems their average response time takes into account all their readings, even from a time they used to usually respond a lot quicker.
Please could this only take into account the past 4 months in the same way the ratings do? It's just good for managing expectations so you don't think you're more than likely going to get a reading in a few hours and having to wait a whole day time after time.
Anonymous
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Wallflower
commented
It's not about impatience or not understanding the process. They're just asking for a more accurate reflection of response time when in 24 hour mode. Some readers barely do rush mode at all and their average response time is distorted with the things the post mentions.
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The Sibyl
commented
You need to bear in mind that we readers get most of our readings when we are in rush mode, and we are in rush mode when we are entirely available for PO.
24 hour readings are far less, so this is why our average time of response is usually pretty short.
Besides, most of us are not only working on PO and we have our own consults to deal with, other apps and life in general. So my recommendation would be to pick rush order if you want to make sure that you have a prompt answer, or to be patient for the 24 hour reading.
The 24 hour reading will still be delivered ASAP, but sometimes it will take longer.
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Anonymous
commented
Is there any movement on this? It doesn't seem to have changed. I've had 3 readings with an advisor over the past four months with an avg response time of 9 hours completed at 24 hours each time- and I'm sure it's the same for other clients, but this is not being reflected in the avg response time as it uses such historical data. It should use relatively recent data (past few months) as the average time it takes for advisors to reply will probably change periodically dependent on their circumstances and that column should be an accurate reflection.
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Wallflower
commented
Agreed! And not take into account readings done in rush mode. It completely distorts the average making responses seem much quicker than they are in reality.
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That is a good idea, we will look into it.
