What are live video, chat, and voice? How can I enable this feature?

Live Video Call is a new feature on Purple Ocean! You can now have live video chats with clients on iOS and Android devices.This is an awesome opportunity to provide more in-depth readings, and to increase your earnings on Purple Ocean! 

Here's how it works:

You will need to complete at least 30 traditional 1 hour and/or 24 hour readings. Then you can contact support to see if you are eligible.

Once the features are enabled:

To make yourself available for live calls, first turn on your regular availability. Then you will be given the option to enable live chat, just as you would rush mode. When you are available for live chats you will have a blue camera icon over your profile picture. You as the advisor set your own per-minute price, and clients can select the duration of the chat. 

You will see a countdown clock at the bottom of the screen during a chat. If time runs out and the client still wants to chat, he or she will be given the opportunity to purchase credits and add time, and you will not be disconnected. Clients can only add time once the clock has run out.

If a reading is completed before the set duration, a client can simply hang up. Clients will only be charged for the minutes you chat, so if they select 10 minutes and you only chat for 7, the client will be charged for 7 minutes based on your per-minute price.
 

You will earn 40%, the same as with regular orders, since Apple/Google will still receive their split of the revenues, as usual. 

You as the advisor get to set your own rate. To set or change your per-minute rate, click on "edit" in advisor mode. Then click "next" until you get to the live readings sections. There are drop-down menus with several pricing options. You will be required to set your live chat and voice rates lower than your live video, as live video is a more premium service.

For advisors

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  2. My application for an advisor account was rejected. Why? What can I do?
  3. How do I initiate a withdrawal of funds?
  4. Can I Change My Profile Video? How?
  5. How will I know when a client places an order with me?
  6. How can I apply to be an advisor on Purple Ocean?
  7. How do I deliver a client order?
  8. Who can become an advisor on Purple Ocean?
  9. How long do I have to deliver each job?
  10. What happens if I don’t deliver an order on time?
  11. How can I increase my revenues on Purple Ocean? No one is ordering with me.
  12. I don’t have time at the moment to accept new orders. What can I do?
  13. I’m experiencing technical difficulties with the app. Who can help me with this?
  14. How and when do I get paid?
  15. Advisor Code of Conduct
  16. Do I have to deliver a video to my clients? Can’t I just message them their reading in the Comments section?
  17. Why won't my video send? It's saying I don't have enough storage space.
  18. Can I connect my Bitwine account to my Purple Ocean account?
  19. How do I connect my Bitwine account to my Purple Ocean account?
  20. How do I apply for a Bitwine Account?
  21. Can I advertise with Purple Ocean? How do I move my profile up on the home page?
  22. What is a PayPal fee? Will PayPal take a percentage of my pay?
  23. Why am I still suspended? When will I be unsuspended?
  24. How long am I suspended?
  25. Can you lift my suspension? I don't think I should be suspended.
  26. What should I do if a client threatens or mentions suicide or self-harm?
  27. What do I do if my client didn't give me their name and date of birth like I asked?
  28. Will Purple Ocean send me a copy of my earnings for tax purposes?
  29. If my client gives me a bonus, how are those revenues split?
  30. My clients didn’t leave me a name or date of birth to help me connect. What do I do?
  31. When I select Rush Mode, it keeps shutting off by itself? Why does it do that?
  32. How can I be featured on the front page of Purple Ocean and increase my business?
  33. How can I be chosen as a Staff Pick?
  34. What is Rush Mode?
  35. How can I get my "delivery time" to go up to better average time?
  36. What is a "trending" advisor? How can I be one?
  37. I did not request a withdrawal. Why are my funds withdrawn?
  38. I applied to be an advisor. When will I hear something?
  39. How do I do Rush orders?
  40. Can you remove a negative review?
  41. Can I offer a client a refund?
  42. How can I change my Paypal account?
  43. Where can I find the link to my advisor profile?
  44. How Do I Change My Rates For Live Video Calls
  45. What are live video, chat, and voice? How can I enable this feature?
  46. What happens if I get a phone call or text message while I am delivering a live reading?
  47. I made a withdrawal but it isn't in my PayPal yet. Where are my funds?
  48. Can I block a client from ordering with me again?
  49. A client won't stop messaging me. What do I do?
  50. Purple Garden: Advisor FAQ
  51. How do I join Purple Garden? I'm an advisor on Purple Ocean.
  52. Video requirements for advisors
  53. Can I be featured as a staff pick?
  54. Can I sell other services on Purple Ocean?
  55. Can I offer other services on live calls?
  56. How do I delete / remove my profile video from YouTube
  57. I have a new rush order that wasn't there before. Can clients upgrade their 24 hour orders to rush orders?
  58. How can I be rated as Most Accurate?
  59. How do I change my live video and chat rates?
  60. Where did my "top accuracy" banner go?
  61. My advisor profile was terminated. Can I come back?
  62. What are Tryouts?
  63. How do I handle questions about the Corona Virus?
  64. Why did my rush and/or live mode expire?
  65. Answering Live Calls on iOS devices

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