Purple Garden: Advisor FAQ

Introducing Purple Garden

  • New app for Live Video Calls

  • Advisors continue working through the Purple Ocean app, no changes needed

  • By popular demand, you can now be available to accept Live Video Calls and 1-hour orders simultaneously*

  • We also offer Live Voice and Live Chat functionality

*Be sure to update to latest version to enable this functionality

What is Purple Garden?

Purple Garden is the latest platform from the makers of Purple Ocean & BitWine. It's an app focused on providing clients with live psychic readings.

What types of readings does Purple Garden offer?

Purple Garden currently offers video calls, and will soon offer live text chats.

How will Purple Garden affect me?

We believe that the addition of Purple Garden will significantly increase advisor revenues by growing our overall marketshare in the mobile psychic readings industry.

How can I set up my profile in Purple Garden?

If you are already enabled for live chat, voice, and/or video calls on Purple Ocean and are in good standing, then you don't need to do anything- you're already in! Your profile will automatically appear in Purple Garden and you'll start receiving calls from Purple Garden users. If you aren't yet enabled for readings but would like to be, please contact Customer Support and we'll start the approval process with you.

One thing we recommend checking is your profile page and intro video. Many advisors specifically mention Purple Ocean in their intro videos or pages, and this might confuse Purple Garden users. So you might want to consider reshooting the video and/or updating your profile page accordingly so that it will be suitable for both apps.

Do I need to manage my incoming orders using two apps now?

No. Advisors only need the Purple Ocean app. Through it you can fulfill orders to clients from both Purple Ocean (1-hour orders, 24-hour orders, and video calls) and Purple Garden (video calls and soon live chats).

Where is Purple Garden available?

Purple Garden is currently available on the App Store and Google Play.

Can I make myself simultaneously available for video calls and 1-hour delivery orders?

Yes, you can! Upon the release of Purple Garden we have made this possible for the first time. This means that you can now make yourself available for live video calls without risking the loss of potential revenues from 1-hour rush orders that come in while you are in video call mode. And to help manage your orders queue, we'll notify you in the app while you're on a video call and have urgent pending orders. It's still your responsibility to fulfill all pending orders on time.

What's the difference between Purple Ocean and Purple Garden?

Purple Garden is focused only on live psychic readings, whereas Purple Ocean is primarily for non-live (1-hour and 24-hour) deliveries. At the moment Purple Ocean also has video call functionality, but we may decide to eventually phase that out and keep it only on Purple Garden. Also, the credit used to purchase readings in Purple Garden (via PayPal) is not the same credit purchased on Purple Ocean (via iTunes/Google Play).

Why create two separate apps?

The Purple Ocean app has evolved a lot in the past 3 years. We have built many features and options into the app, and we feel that adding entire new types of psychic readings would make the app cumbersome to use, which would result in an inferior user experience. Therefore we decided to separate all this functionality into two apps - one for live readings and one for non-live readings.

How can I know when I have an incoming live call from Purple Garden?

In the Purple Ocean app, when a new video call comes in from Purple Garden, it will be labeled as such in parentheses next to the user's nickname.

Will Purple Ocean always offer video calls?

It's too early for us to say. For the time being we intend to allow both Purple Ocean and Purple Garden to offer video calls, but at some point we may decide to phase video calls out of Purple Ocean and keep them only for Purple Garden.

For advisors

  1. What is The Purple Ocean Pay Scale? What Will I Get Paid?
  2. My application for an advisor account was rejected. Why? What can I do?
  3. How do I initiate a withdrawal of funds?
  4. Can I Change My Profile Video? How?
  5. How will I know when a client places an order with me?
  6. How can I apply to be an advisor on Purple Ocean?
  7. How do I deliver a client order?
  8. Who can become an advisor on Purple Ocean?
  9. How long do I have to deliver each job?
  10. What happens if I don’t deliver an order on time?
  11. How can I increase my revenues on Purple Ocean? No one is ordering with me.
  12. I don’t have time at the moment to accept new orders. What can I do?
  13. I’m experiencing technical difficulties with the app. Who can help me with this?
  14. How and when do I get paid?
  15. Advisor Code of Conduct
  16. Do I have to deliver a video to my clients? Can’t I just message them their reading in the Comments section?
  17. Why won't my video send? It's saying I don't have enough storage space.
  18. Can I connect my Bitwine account to my Purple Ocean account?
  19. How do I connect my Bitwine account to my Purple Ocean account?
  20. How do I apply for a Bitwine Account?
  21. Can I advertise with Purple Ocean? How do I move my profile up on the home page?
  22. What is a PayPal fee? Will PayPal take a percentage of my pay?
  23. Why am I still suspended? When will I be unsuspended?
  24. How long am I suspended?
  25. Can you lift my suspension? I don't think I should be suspended.
  26. What should I do if a client threatens or mentions suicide or self-harm?
  27. What do I do if my client didn't give me their name and date of birth like I asked?
  28. Will Purple Ocean send me a copy of my earnings for tax purposes?
  29. If my client gives me a bonus, how are those revenues split?
  30. My clients didn’t leave me a name or date of birth to help me connect. What do I do?
  31. When I select Rush Mode, it keeps shutting off by itself? Why does it do that?
  32. How can I be featured on the front page of Purple Ocean and increase my business?
  33. How can I be chosen as a Staff Pick?
  34. What is Rush Mode?
  35. How can I get my "delivery time" to go up to better average time?
  36. What is a "trending" advisor? How can I be one?
  37. I did not request a withdrawal. Why are my funds withdrawn?
  38. I applied to be an advisor. When will I hear something?
  39. How do I do Rush orders?
  40. Can you remove a negative review?
  41. Can I offer a client a refund?
  42. How can I change my Paypal account?
  43. Where can I find the link to my advisor profile?
  44. How Do I Change My Rates For Live Video Calls
  45. What are live video, chat, and voice? How can I enable this feature?
  46. What happens if I get a phone call or text message while I am delivering a live reading?
  47. I made a withdrawal but it isn't in my PayPal yet. Where are my funds?
  48. Can I block a client from ordering with me again?
  49. A client won't stop messaging me. What do I do?
  50. Purple Garden: Advisor FAQ
  51. How do I join Purple Garden? I'm an advisor on Purple Ocean.
  52. Video requirements for advisors
  53. Can I be featured as a staff pick?
  54. Can I sell other services on Purple Ocean?
  55. Can I offer other services on live calls?
  56. How do I delete / remove my profile video from YouTube
  57. I have a new rush order that wasn't there before. Can clients upgrade their 24 hour orders to rush orders?
  58. How can I be rated as Most Accurate?
  59. How do I change my live video and chat rates?
  60. Where did my "top accuracy" banner go?
  61. My advisor profile was terminated. Can I come back?
  62. What are Tryouts?
  63. How do I handle questions about the Corona Virus?
  64. Why did my rush and/or live mode expire?
  65. Answering Live Calls on iOS devices (before 14.0.1)
  66. FAQ for Barges-Ingenio Merger
  67. Answering Live Calls on iOS devices (after 14.0.1)

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