What are Tryouts?

What are Tryouts?

This is a wonderful opportunity to be introduced to new clients who have the potential of becoming regular clients! 

Tryouts allow proven, loyal Purple Garden clients to occasionally try an advisor for free. Clients can earn a Tryout credit for a 10 minute live reading based on their spending. These clients will only be able to apply that free credit to advisors opted in, with whom they haven't ordered in at least 1 year. 

Tryouts will give you top exposure to VIP clients in the Purple Garden app. When clients earn a Tryout credit, they will see all advisors available for this feature with whom they're eligible to order.

How do I enable Tryouts?

If you have live features enabled,* you will have a toggle switch in your jobs screen to turn the feature on and off. You can opt in and opt out at any time, as many times as you like. When you have the feature turned on and are available for one or more types of live readings, you’ll be shown to participating top tier clients who haven’t ordered with you previously. They’ll receive 10 minutes with you for free, and then will be prompted to pay if they’d like to extend the reading or order with you again. You can leave the switch toggled to the "on" position even when you're not available for readings. You won't receive any orders unless you have one or more live features enabled. 

*Don’t have live features? Contact support to see if you’re eligible!

How often can I receive a Tryout order?

We know that your time is valuable. When you have the Tryouts feature enabled, we will limit the amount of readings you can receive from these clients. You may receive a few a day, or you may go weeks in between Tryout orders, as it all depends on client and advisor participation.

Once a client receives a Tryout reading from you, they cannot receive another. They will need to pay to order with you again.

Can clients leave reviews on Tryout readings?

No. Clients will not be able to leave reviews on free Tryout readings. 

Will Tryouts affect my homepage placement?

If you opt in to Tryouts, you will be featured in a “Tryout” category in the Purple Garden app to participating clients who have earned a Tryout credit. Clients who aren’t eligible for Tryout credits will not be shown any details in the app.

You will also be shown in a new category, "Suggested Advisors," all the times on the Purple Ocean app. Advisors opted in will also get a little boost in homepage placement.

Will the app inform me that the order is a Tryout?

Yes. There will be an orange icon alerting you that the order is a Tryout. The countdown timer during the live reading will also indicate how much time is left in the initial 10 minute duration.

For advisors

  1. What is The Purple Ocean Pay Scale? What Will I Get Paid?
  2. My application for an advisor account was rejected. Why? What can I do?
  3. How do I initiate a withdrawal of funds?
  4. Can I Change My Profile Video? How?
  5. How will I know when a client places an order with me?
  6. How can I apply to be an advisor on Purple Ocean?
  7. How do I deliver a client order?
  8. Who can become an advisor on Purple Ocean?
  9. How long do I have to deliver each job?
  10. What happens if I don’t deliver an order on time?
  11. How can I increase my revenues on Purple Ocean? No one is ordering with me.
  12. I don’t have time at the moment to accept new orders. What can I do?
  13. I’m experiencing technical difficulties with the app. Who can help me with this?
  14. How and when do I get paid?
  15. Advisor Code of Conduct
  16. Do I have to deliver a video to my clients? Can’t I just message them their reading in the Comments section?
  17. Why won't my video send? It's saying I don't have enough storage space.
  18. Can I connect my Bitwine account to my Purple Ocean account?
  19. How do I connect my Bitwine account to my Purple Ocean account?
  20. How do I apply for a Bitwine Account?
  21. Can I advertise with Purple Ocean? How do I move my profile up on the home page?
  22. What is a PayPal fee? Will PayPal take a percentage of my pay?
  23. Why am I still suspended? When will I be unsuspended?
  24. How long am I suspended?
  25. Can you lift my suspension? I don't think I should be suspended.
  26. What should I do if a client threatens or mentions suicide or self-harm?
  27. What do I do if my client didn't give me their name and date of birth like I asked?
  28. Will Purple Ocean send me a copy of my earnings for tax purposes?
  29. If my client gives me a bonus, how are those revenues split?
  30. My clients didn’t leave me a name or date of birth to help me connect. What do I do?
  31. When I select Rush Mode, it keeps shutting off by itself? Why does it do that?
  32. How can I be featured on the front page of Purple Ocean and increase my business?
  33. How can I be chosen as a Staff Pick?
  34. What is Rush Mode?
  35. How can I get my "delivery time" to go up to better average time?
  36. What is a "trending" advisor? How can I be one?
  37. I did not request a withdrawal. Why are my funds withdrawn?
  38. I applied to be an advisor. When will I hear something?
  39. How do I do Rush orders?
  40. Can you remove a negative review?
  41. Can I offer a client a refund?
  42. How can I change my Paypal account?
  43. Where can I find the link to my advisor profile?
  44. How Do I Change My Rates For Live Video Calls
  45. What are live video, chat, and voice? How can I enable this feature?
  46. What happens if I get a phone call or text message while I am delivering a live reading?
  47. I made a withdrawal but it isn't in my PayPal yet. Where are my funds?
  48. Can I block a client from ordering with me again?
  49. A client won't stop messaging me. What do I do?
  50. Purple Garden: Advisor FAQ
  51. How do I join Purple Garden? I'm an advisor on Purple Ocean.
  52. Video requirements for advisors
  53. Can I be featured as a staff pick?
  54. Can I sell other services on Purple Ocean?
  55. Can I offer other services on live calls?
  56. How do I delete / remove my profile video from YouTube
  57. I have a new rush order that wasn't there before. Can clients upgrade their 24 hour orders to rush orders?
  58. How can I be rated as Most Accurate?
  59. How do I change my live video and chat rates?
  60. Where did my "top accuracy" banner go?
  61. My advisor profile was terminated. Can I come back?
  62. What are Tryouts?
  63. How do I handle questions about the Corona Virus?
  64. Why did my rush and/or live mode expire?
  65. Answering Live Calls on iOS devices (before 14.0.1)
  66. FAQ for Barges-Ingenio Merger
  67. Answering Live Calls on iOS devices (after 14.0.1)

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