Advisor Code of Conduct

-Although part of the unique nature of the Purple Ocean platform is the personal level that advisors can be on with their clients. Still, it is expected that advisors be properly attired when delivering their videos to clients. That means no revealing clothing. -Professionalism should always be at the forefront of an advisor’s character. Advisors should maintain a professional relationship with their clients at all times. Remember, clients think of advisors and the Purple Ocean app as one in the same. Talking down about the app to your clients also reflects very poorly upon you as an advisor. -Foul language, racist remarks or other forms of abuse will not be tolerated. -Advisors must be respectful of clients' time. Clients take a great deal of care to choose YOU as their advisor. They feel their questions are important. Please treat them as they are important and get to them as soon as possible. -No selling services outside of Purple Ocean. This is strictly forbidden and may result in immediate termination.


-You will not offer services that guarantee the direct altering of the future, including, but not limited to, spells or spell removal. -Create a pleasant visual atmosphere for your clients, as they are paying for the entire experiences, not just to have their questions answered. Background noise, flickering fans and televisions make for a stressful experience rather than a positive one. Make sure your video is clear of these things when you film and deliver one to your client. -No intimidating, manipulating or using scare tactics with clients or fellow advisors will be tolerated. -Providing contact details outside of Purple Ocean (websites, sharing emails, profiles on other sites, etc.) is against our guidelines and will result in immediate termination of your account. -No sharing of client information with anyone, especially not other psychics. Privacy should be respected at all times. -Purple Ocean has a zero tolerance policy regarding fraud in any form.

For advisors

  1. What is The Purple Ocean Pay Scale? What Will I Get Paid?
  2. My application for an advisor account was rejected. Why? What can I do?
  3. How do I initiate a withdrawal of funds?
  4. Can I Change My Profile Video? How?
  5. How will I know when a client places an order with me?
  6. How can I apply to be an advisor on Purple Ocean?
  7. How do I deliver a client order?
  8. Who can become an advisor on Purple Ocean?
  9. How long do I have to deliver each job?
  10. What happens if I don’t deliver an order on time?
  11. How can I increase my revenues on Purple Ocean? No one is ordering with me.
  12. I don’t have time at the moment to accept new orders. What can I do?
  13. I’m experiencing technical difficulties with the app. Who can help me with this?
  14. How and when do I get paid?
  15. Advisor Code of Conduct
  16. Do I have to deliver a video to my clients? Can’t I just message them their reading in the Comments section?
  17. Why won't my video send? It's saying I don't have enough storage space.
  18. Can I connect my Bitwine account to my Purple Ocean account?
  19. How do I connect my Bitwine account to my Purple Ocean account?
  20. How do I apply for a Bitwine Account?
  21. Can I advertise with Purple Ocean? How do I move my profile up on the home page?
  22. What is a PayPal fee? Will PayPal take a percentage of my pay?
  23. Why am I still suspended? When will I be unsuspended?
  24. How long am I suspended?
  25. Can you lift my suspension? I don't think I should be suspended.
  26. What should I do if a client threatens or mentions suicide or self-harm?
  27. What do I do if my client didn't give me their name and date of birth like I asked?
  28. Will Purple Ocean send me a copy of my earnings for tax purposes?
  29. If my client gives me a bonus, how are those revenues split?
  30. My clients didn’t leave me a name or date of birth to help me connect. What do I do?
  31. When I select Rush Mode, it keeps shutting off by itself? Why does it do that?
  32. How can I be featured on the front page of Purple Ocean and increase my business?
  33. How can I be chosen as a Staff Pick?
  34. What is Rush Mode?
  35. How can I get my "delivery time" to go up to better average time?
  36. What is a "trending" advisor? How can I be one?
  37. I did not request a withdrawal. Why are my funds withdrawn?
  38. I applied to be an advisor. When will I hear something?
  39. How do I do Rush orders?
  40. Can you remove a negative review?
  41. Can I offer a client a refund?
  42. How can I change my Paypal account?
  43. Where can I find the link to my advisor profile?
  44. How Do I Change My Rates For Live Video Calls
  45. What are live video, chat, and voice? How can I enable this feature?
  46. What happens if I get a phone call or text message while I am delivering a live reading?
  47. I made a withdrawal but it isn't in my PayPal yet. Where are my funds?
  48. Can I block a client from ordering with me again?
  49. A client won't stop messaging me. What do I do?
  50. Purple Garden: Advisor FAQ
  51. How do I join Purple Garden? I'm an advisor on Purple Ocean.
  52. Video requirements for advisors
  53. Can I be featured as a staff pick?
  54. Can I sell other services on Purple Ocean?
  55. Can I offer other services on live calls?
  56. How do I delete / remove my profile video from YouTube
  57. I have a new rush order that wasn't there before. Can clients upgrade their 24 hour orders to rush orders?
  58. How can I be rated as Most Accurate?
  59. How do I change my live video and chat rates?
  60. Where did my "top accuracy" banner go?
  61. My advisor profile was terminated. Can I come back?
  62. What are Tryouts?
  63. How do I handle questions about the Corona Virus?
  64. Why did my rush and/or live mode expire?
  65. Answering Live Calls on iOS devices

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