I paid for credits, but I didn't get those credits in my account. What now?

When you buy credits on Purple Ocean, you do this through iTunes in-app purchase, so you pay Apple iTunes or Google Play, not Purple Ocean. So, if you want a refund, Purple Ocean is unable to process a refund of this nature. You will have to contact Apple iTunes or Google Play, whom you paid, to reverse the transaction.

What we can do to help you, however, is make sure that you get credited for any in-app purchases that you made that you feel you have not already been credited for on Purple Ocean. To do this, we need you to forward us the Apple iTunes or Google Play receipt for the charge and send us any screenshots of the purchase you've made on your Google Play or iTunes purchase history and we would be happy to research this and add the credit to your account. You can email them to us directly at support@purpleocean.co.

There is a known issue with the in-app purchase mechanism that prevents some in-app purchases from completing properly. We will address this in an upcoming version of Purple Ocean.

Until that time, you should make all of your purchases of credits on our website
www.purpleocean.co, where we offer discount pricing that is not available in the app:
  • $9.00 for 10 credits (10% savings)
  • $35.00 for 40 credits (12.5% savings)
  • $80.00 for 100 credits (20% savings)
The process is easy:
  • Go to www.purpleocean.co and click on "Buy Credit".
  • Login with your Purple Ocean username and password.
  • Enter your credit card information.
  • Click the "Pay" button.
The credit purchased is immediately added to your Purple Ocean account. It's simple, safe and secure...and saves you money.  

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