We do not give refunds on Purple Ocean since we do not guarantee what the advisors say, advice that they give or circumstance outcomes or predictions. Purple Ocean is for entertainment purposes only.
If your reading wasn't satisfactory to you, and you feel that the advisor did a poor job in answering your question, you are free to use our rating system to leave a message reflecting this. You should reach out to your advisor via the comment function on your order and let them know that you are not satisfied. An advisor may be able to clarify their reading for you, or answer a remaining question for you in order to satisfy you.