Why is an Advisor not showing up on my favorites list when they were there before?

 If an advisor's account is placed on hold -say for a vacation or a longer break- an advisor won't appear on your favorites list. When your advisor is active again, he or she should appear in your favorites again. Any advisor whose order bar is gray is currently unavailable for new orders.   

You can set notifications so that you will be alerted when a certain advisor is online. This is how to do so:
  1. Tap on the picture of the advisor you wish to be alerted to.
  2. Tap on the icon of the bell in the upper right hand corner of their profile
  3. Select which options you would like to receive a notification for.
  4. Then tap "done" in the upper right hand corner of the screen.

You will then be send a push notification according to the selections you've made to be alerted when an advisor is online.   

You can also give your advisor a "nudge." If you nudge an advisor, they are alerted that there are users who want to place orders with them. So it can be used as a motivator to get your favorite advisors available for new orders!   

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