All articles
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A client won't stop messaging me. What do I do?
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Advisor Code of Conduct
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Advisor Eligibility for Live Features
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Answering Live Calls on iOS devices (after 14.0.1)
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Answering Live Calls on iOS devices (before 14.0.1)
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Aren't all readings supposed to be 3 minutes long?
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Can Advisors See my Orders with other Advisors?
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Can advisors see my profile or personal information?
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Can I add a comment or message to my order after it's been submitted?
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Can I advertise with Purple Ocean? How do I move my profile up on the home page?
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Can I be featured as a staff pick?
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Can I block a client from ordering with me again?
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Can I Change My Profile Video? How?
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Can I connect my Bitwine account to my Purple Ocean account?
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Can I download my video readings?
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Can I get a "rush" reading?
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Can I get a rush reading?
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Can I offer a client a refund?
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Can I offer other services on live calls?
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Can I remove advisors from my favorite advisors list? How?
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Can I sell other services on Purple Ocean?
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Can I transfer my credits to Purple Garden?
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Can you lift my suspension? I don't think I should be suspended.
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Can you remove a negative review?
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Do I have to deliver a video to my clients? Can’t I just message them their reading in the Comments section?
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Does Purple Ocean let me have live video chats with Psychic Advisors?
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FAQ for Barges-Ingenio Merger
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How and when do I get paid?
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How can I apply to be an advisor on Purple Ocean?
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How can I be chosen as a Staff Pick?
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How can I be featured on the front page of Purple Ocean and increase my business?
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How can I be rated as Most Accurate?
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How can I change my Paypal account?
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How can I find ratings and reviews on your app or advisors?
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How can I get my "delivery time" to go up to better average time?
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How can I increase my revenues on Purple Ocean? No one is ordering with me.
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How do I apply for a Bitwine Account?
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How do I become an advisor on Purple Ocean?
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How do I change my live video and chat rates?
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How do I change my password?
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How Do I Change My Rates For Live Video Calls
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How do I change my username?
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How do I connect my Bitwine account to my Purple Ocean account?
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How Do I Delete an Order Draft?
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How do I delete my Purple Ocean account?
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How do I delete past orders?
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How do I deliver a client order?
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How do I do Rush orders?
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How do I handle questions about the Corona Virus?
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How do I initiate a withdrawal of funds?
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How do I join Purple Garden? I'm an advisor on Purple Ocean.
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How do I know if these are real psychics?
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How do I know when an advisor is online?
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How do I place an order with a psychic advisor?
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How do I reapply as an advisor?
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How do I Redeem my Promo Code?
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How do I send a video with my order?
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How do I view my past readings?
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How does Purple Ocean work?
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How long am I suspended?
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How long do I have to deliver each job?
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How long do I have to wait for an answer to my question?
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How many open orders can I have on Purple Ocean at the same time?
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How much does a reading cost?
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How will I know when a client places an order with me?
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How will I know when my favorite advisors are available?
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I applied to be an advisor. When will I hear something?
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I did not request a withdrawal. Why are my funds withdrawn?
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I don’t have time at the moment to accept new orders. What can I do?
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I forgot my user ID. What is my user ID?
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I have a new payment method. How do I update it?
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I have a new rush order that wasn't there before. Can clients upgrade their 24 hour orders to rush orders?
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I made a withdrawal but it isn't in my PayPal yet. Where are my funds?
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I missed a half price follow-up. Can I get discounted reading? Can I get a refund?
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I paid for credits, but I didn't get those credits in my account. What now?
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I received a credit for my birthday but now it's gone. Where did it go?
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I referred a friend, but did not receive a credit for a reading.
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I want a reading right away. Are there any psychics available to respond right now?
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I would like to cancel my order. Can I?
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I would like to do a Live Video Call with an advisor. How do I order a Live Video Call?
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I'd like to reapply as an advisor but it's saying that my Social Security Number has been used.
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I'm trying to buy credits and receiving an error message.
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I've asked my advisor questions in the comment section of the order. Will those questions be answered?
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I've forgotten my password.
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I’m camera shy. Can I just send the advisor my question by text?
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I’m experiencing technical difficulties with the app. Who can help me with this?
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I’m experiencing technical difficulties with the app. Who can help me with this?
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I’m under the age of 18. Can I use the Purple Ocean app?
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If I choose the follow-up question offer, do I have to ask a question that is related to my first question?
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If I uninstall the app, will I lose my video readings?
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If my client gives me a bonus, how are those revenues split?
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Isn't that expensive? Three minutes is a really short reading.
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My advisor hasn't responded yet. Why?
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My Advisor left Rush Delivery while I was placing my order. Can I get a refund?
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My advisor profile was terminated. Can I come back?
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My advisor was "online" when I placed my order, but is now "offline." Will I still get my order?
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My application for an advisor account was rejected. Why? What can I do?
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My clients didn’t leave me a name or date of birth to help me connect. What do I do?
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My Favorite Advisor hasn't been online. When will he or she be back?
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Purple Garden: Advisor FAQ
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Signing up
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Tides follow-up orders FAQ
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Video requirements for advisors
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What are Live Video Calls? How does it work?
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What are live video, chat, and voice? How can I enable this feature?
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What are Tryouts?
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What do I do if I didn't like my reading? Can I get a refund?
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What do I do if my client didn't give me their name and date of birth like I asked?
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What do I get for my $10? How long are readings?
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What do I get for my money? What do I get for $10?
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What does "pending" mean? I paid for a reading but says pending. Where is the reading?
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What happens if I don’t deliver an order on time?
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What happens if I get a phone call or text message while I am delivering a live reading?
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What happens if the advisor doesn't reply on time?
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What if I want a specific kind of reading, such as a Tarot Reading, Palm Reading, Astrological Reading or Dream Analysis?
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What is a "bonus"? Can I leave a bonus for my advisor?
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What is a "nudge?"
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What is a "trending" advisor? How can I be one?
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What is a PayPal fee? Will PayPal take a percentage of my pay?
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What is Purple Ocean?
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What is Rush Mode?
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What is The Purple Ocean Pay Scale? What Will I Get Paid?
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What kinds of readings can I get on Purple Ocean? How much do they cost?
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What should I do if a client threatens or mentions suicide or self-harm?
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When I search for a certain advisor, he or she doesn't show up in the app.
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When I select Rush Mode, it keeps shutting off by itself? Why does it do that?
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When will I get my order?
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When will my advisor application be reviewed?
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When will my order be delivered?
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Where can I find the link to my advisor profile?
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Where did my "top accuracy" banner go?
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Where is my favorite advisor? Why isn't my advisor appearing in the app?
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Who can become an advisor on Purple Ocean?
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Why am I getting a message about this purchase being "high risk" when I try to buy a reading?
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Why am I still suspended? When will I be unsuspended?
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Why can't I change a review or rating after 2 weeks?
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Why did my rush and/or live mode expire?
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Why does it say that I'm ineligible to use my promo code?
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Why Haven't I Received a Reply to my Emails to Support?
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Why is an Advisor not showing up on my favorites list when they were there before?
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Why won't my video send? It's saying I don't have enough storage space.
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Will Purple Ocean send me a copy of my earnings, a 1099, or a W-2 for tax purposes?