For advisors

  1. What is The Purple Ocean Pay Scale? What Will I Get Paid?

  2. My application for an advisor account was rejected. Why? What can I do?

  3. How do I initiate a withdrawal of funds?

  4. Can I Change My Profile Video? How?

  5. How will I know when a client places an order with me?

  6. How can I apply to be an advisor on Purple Ocean?

  7. How do I deliver a client order?

  8. Who can become an advisor on Purple Ocean?

  9. How long do I have to deliver each job?

  10. What happens if I don’t deliver an order on time?

  11. How can I increase my revenues on Purple Ocean? No one is ordering with me.

  12. I don’t have time at the moment to accept new orders. What can I do?

  13. I’m experiencing technical difficulties with the app. Who can help me with this?

  14. How and when do I get paid?

  15. Advisor Code of Conduct

  16. Do I have to deliver a video to my clients? Can’t I just message them their reading in the Comments section?

  17. Why won't my video send? It's saying I don't have enough storage space.

  18. Can I connect my Bitwine account to my Purple Ocean account?

  19. How do I apply for a Bitwine Account?

  20. Can I advertise with Purple Ocean? How do I move my profile up on the home page?

  21. What is a PayPal fee? Will PayPal take a percentage of my pay?

  22. Why am I still suspended? When will I be unsuspended?

  23. How long am I suspended?

  24. Can you lift my suspension? I don't think I should be suspended.

  25. What should I do if a client threatens or mentions suicide or self-harm?

  26. What do I do if my client didn't give me their name and date of birth like I asked?

  27. Will Purple Ocean send me a copy of my earnings, a 1099, or a W-2 for tax purposes?

  28. If my client gives me a bonus, how are those revenues split?

  29. My clients didn’t leave me a name or date of birth to help me connect. What do I do?

  30. When I select Rush Mode, it keeps shutting off by itself? Why does it do that?

  31. How can I be featured on the front page of Purple Ocean and increase my business?

  32. How can I be chosen as a Staff Pick?

  33. What is Rush Mode?

  34. How can I get my "delivery time" to go up to better average time?

  35. What is a "trending" advisor? How can I be one?

  36. I did not request a withdrawal. Why are my funds withdrawn?

  37. I applied to be an advisor. When will I hear something?

  38. How do I do Rush orders?

  39. Can you remove a negative review?

  40. Can I offer a client a refund?

  41. How can I change my Paypal account?

  42. Where can I find the link to my advisor profile?

  43. How Do I Change My Rates For Live Video Calls

  44. What are live video, chat, and voice? How can I enable this feature?

  45. What happens if I get a phone call or text message while I am delivering a live reading?

  46. I made a withdrawal but it isn't in my PayPal yet. Where are my funds?

  47. Can I block a client from ordering with me again?

  48. A client won't stop messaging me. What do I do?

  49. Purple Garden: Advisor FAQ

  50. How do I join Purple Garden? I'm an advisor on Purple Ocean.

  51. Video requirements for advisors

  52. Can I be featured as a staff pick?

  53. Can I sell other services on Purple Ocean?

  54. Can I offer other services on live calls?

  55. How do I delete / remove my profile video from YouTube

  56. I have a new rush order that wasn't there before. Can clients upgrade their 24 hour orders to rush orders?

  57. How can I be rated as Most Accurate?

  58. How do I change my live video and chat rates?

  59. Where did my "top accuracy" banner go?

  60. My advisor profile was terminated. Can I come back?

  61. What are Tryouts?

  62. How do I handle questions about the Corona Virus?

  63. Why did my rush and/or live mode expire?

  64. Answering Live Calls on iOS devices (before 14.0.1)

  65. FAQ for Barges-Ingenio Merger

  66. Answering Live Calls on iOS devices (after 14.0.1)

  67. How do I connect my Bitwine account to my Purple Ocean account?

  68. Advisor Eligibility for Live Features

Feedback and Knowledge Base