Knowledge Base ← Customer Feedback for Purple Ocean Credits & Purchases → I paid for credits, but I didn't get those credits in my account. What now? Using Purple Ocean → Signing up How do I place an order with a psychic advisor? How do I send a video with my order? Can I add a comment or message to my order after it's been submitted? How do I view my past readings? 9 articles → FAQs → What is Purple Ocean? How does Purple Ocean work? When will my order be delivered? What kinds of readings can I get on Purple Ocean? How much do they cost? Can I get a "rush" reading? 59 articles → Account & Settings → I've forgotten my password. How do I change my password? How do I change my username? For advisors → What is The Purple Ocean Pay Scale? What Will I Get Paid? How do I initiate a withdrawal of funds? Can I Change My Profile Video? How? How will I know when a client places an order with me? How can I apply to be an advisor on Purple Ocean? 71 articles → All articles → Signing up I've forgotten my password. What is Purple Ocean? What is The Purple Ocean Pay Scale? What Will I Get Paid? I paid for credits, but I didn't get those credits in my account. What now? 145 articles →