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Where is my favorite advisor? Why isn't my advisor appearing in the app?

If you have searched for an advisor and he or she hasn't shown up in the results, this simply means that he or she is currently unavailable for new orders. They may be completing orders at this time or taking a break. Advisors set their own hours on Purple Ocean, and their available times often vary.   

You can set notifications so that you will be alerted when a certain advisor is online. This is how to do so:
  1. Tap on the picture of the advisor you wish to be alerted to.
  2. Tap on the icon of the bell in the upper right hand corner of their profile
  3. Select which options you would like to receive a notification for.
  4. Then tap "done" in the upper right-hand corner of the screen.
You will then be sent a push notification according to the selections you've made to be alerted when an advisor is online.   

You can also give your advisor a "nudge." If you nudge an advisor, they are alerted that there are users who want to place orders with them. So it can be used as a motivator to get your favorite advisors available for new orders!   

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