For advisors
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What is The Purple Ocean Pay Scale? What Will I Get Paid?
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How do I initiate a withdrawal of funds?
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Can I Change My Profile Video? How?
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How will I know when a client places an order with me?
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How can I apply to be an advisor on Purple Ocean?
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How do I deliver a client order?
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Who can become an advisor on Purple Ocean?
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How long do I have to deliver each job?
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What happens if I don’t deliver an order on time?
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How can I increase my revenues on Purple Ocean? No one is ordering with me.
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I don’t have time at the moment to accept new orders. What can I do?
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I’m experiencing technical difficulties with the app. Who can help me with this?
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How and when do I get paid?
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Advisor Code of Conduct
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Do I have to deliver a video to my clients? Can’t I just message them their reading in the Comments section?
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Why won't my video send? It's saying I don't have enough storage space.
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Can I connect my Bitwine account to my Purple Ocean account?
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How do I apply for a Bitwine Account?
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Can I advertise with Purple Ocean? How do I move my profile up on the home page?
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What is a PayPal fee? Will PayPal take a percentage of my pay?
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Why am I still suspended? When will I be unsuspended?
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How long am I suspended?
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Can you lift my suspension? I don't think I should be suspended.
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What should I do if a client threatens or mentions suicide or self-harm?
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What do I do if my client didn't give me their name and date of birth like I asked?
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Will Purple Ocean send me a copy of my earnings, a 1099, or a W-2 for tax purposes?
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If my client gives me a bonus, how are those revenues split?
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My clients didn’t leave me a name or date of birth to help me connect. What do I do?
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When I select Rush Mode, it keeps shutting off by itself? Why does it do that?
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How can I be featured on the front page of Purple Ocean and increase my business?
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How can I be chosen as a Staff Pick?
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What is Rush Mode?
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How can I get my "delivery time" to go up to better average time?
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What is a "trending" advisor? How can I be one?
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I did not request a withdrawal. Why are my funds withdrawn?
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I applied to be an advisor. When will I hear something?
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How do I do Rush orders?
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Can you remove a negative review?
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Can I offer a client a refund?
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How can I change my Paypal account?
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Where can I find the link to my advisor profile?
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How Do I Change My Rates For Live Video Calls
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What are live video, chat, and voice? How can I enable this feature?
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What happens if I get a phone call or text message while I am delivering a live reading?
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I made a withdrawal but it isn't in my PayPal yet. Where are my funds?
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Can I block a client from ordering with me again?
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A client won't stop messaging me. What do I do?
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Purple Garden: Advisor FAQ
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How do I join Purple Garden? I'm an advisor on Purple Ocean.
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Video requirements for advisors
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Can I be featured as a staff pick?
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Can I sell other services on Purple Ocean?
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Can I offer other services on live calls?
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I have a new rush order that wasn't there before. Can clients upgrade their 24 hour orders to rush orders?
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How can I be rated as Most Accurate?
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How do I change my live video and chat rates?
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Where did my "top accuracy" banner go?
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My advisor profile was terminated. Can I come back?
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What are Tryouts?
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How do I handle questions about the Corona Virus?
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Why did my rush and/or live mode expire?
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Answering Live Calls on iOS devices (before 14.0.1)
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FAQ for Barges-Ingenio Merger
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Answering Live Calls on iOS devices (after 14.0.1)
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How do I connect my Bitwine account to my Purple Ocean account?
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Advisor Eligibility for Live Features
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Tides follow-up orders FAQ
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What is Purple Tides?
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My application was approved. What's next?
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Advisor Code of Conduct
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$20 Rush Orders, Phase 1 FAQ